Customer Support Jobs Urban Company- iEnergizer

About us

A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

Job Description

Job Description for a Customer Support Role. - International Process

Process Name - Urban Company

Key Responsibilities

Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support,
Establishing a positive rapport with all clients and customers via phone.
Interacting with customers to ensure they have a desirable and shareable experience.

Requirements

Graduate/Undergraduate with 6 months voice experience
Experience - International (preferred) and National
Decent to Excellent communication skills.

Shift Timings - 5 days working	Male - 6 am - 12 am (any 9 (nine) hours shift) - Rotational Shift Female - 6 am - 8 pm (any 9 (nine) hours shift) - Rotational Shift
Job Location	Noida - A – 37, Gate No – 01, Sector – 60, Noida - 201301
Job Type	Full Time
Remuneration	3 – 4.80 Lakhs (CTC)

ixamBee focuses on empowering employees and creating ownership. We motivate team members and give them a free hand to ideate, innovate and scale. We don’t believe in micromanagement but managed by MIS.

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